FAQ

 

Welcome, we want your shopping experience to be a pleasant experience so we’ve pulled together the most commonly asked questions below. Please read below to answer your query. If you require further information you can email us and we’ll be pleased to help.

 

   

 

Who is Willie Duggan Lighting?

Willie Duggan Lighting was established 80 years (and three generations ago) in Kilkenny Ireland. We work with trade customers such as architects and also with general consumers who want beautiful lighting in their lives.

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Where is your showroom:

We have a large showroom in Hebron Business Park, Kilkenny. Oening Hours: Monday closed, Tuesday - Friday 11am - 5.30pm, Saturday 12 - 4pm. Other times by appointment..

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How long have you been selling online?

We have been selling online since 2009. Since then we’ve shipped thousands of lights and fittings to our happy customers all over the world.

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What products do you stock?

We stock a wide range of the very best lighting products for home and commercial products. Our products are sourced from the worlds best and most innovative brands; established names and niche design studios. Our ranges are updated by our buying team each month offering our customers a carefully chosen edit of the best lighting solutions available.

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Do you stock everything you list on your website?

No, due to the huge amount of items we list it is not possible to stock everything we list. We usually guide 3- 4 weeks for our online orders but if you need something faster it’s always good to email us and we can see if we can get it earlier.

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What about shipping costs?

Shipping to Ireland is set at a standard rate of €10 per box (up to an upper weight celiling of 6kg). Shipping to the UK is set at a standard rate of €15 per box (up to a maximum ceiling weight of 5kg). Weights above this will be calculated at cost. For European countries the rates are calculated dependent on the destination and paxkage weight. For orders to other countries shipping will be determined by our representatives and the least expensive option will be always be offered. Shipping depends on the location, weight and cubic volume of the pieces ordered. In all cases the most effective method of packing product is used.

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What if I want to purchase a piece but I need to know shipping first?

This is no problem, simply contact us with the product you require, your postcode and countr and we will respond within 24hours with a shipping quote.

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Who is responsible for VAT?

If you are within the EU we charge VAT at 23% on all orders.If you are a trade customer you should apply for a trade account and supply a relevant VAT number to qualify for 0% VAT rate.

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Who pays import and customs charges?

All customers take responsibility for their own customs and import charges.

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I’m a trade customer, how do I get wholesale prices?

We are always happy to work with interior designers, architects, engineers or specifiers to help realise the lighting solutions on their projects. Please email us and we’ll set you up as account and partner you with one of our technical specialiats.If you reside outside of the EU your order is not subject to VAT.

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What about site security and data protection?

We are fully PCI DSS compliant (August 2014) and use integrated and encrypted online security to protect the integrity of all our customer details. In terms of data protection we have a data policy which can be found (here will supply this for linking) We never rent, share or re-sell any customer data. If you opt in to a marketing relationship with us we recognise your right to unsubscribe at any time and we undertake to unsubscribe your details within 7 working days of receiving notfication from you.

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What about cancelling an order?

If you place an online order you have 24 hours in which to cancel the order. If you cancel the order after this we are liable for product and shipping costs and must legally pass these on to the purchaser.

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Where are your standard terms & conditions?

Our standard terms and conditions are located here.

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If you have any further questions you will get the fastest response from an email to: here

You may also call us during office hours (Mon – Friday 9am – 5.30pm GMT +1) 00353 (0)56 77 64308